Shipping policy
Shipping Policy
Thank you for visiting and shopping at www.misraicesmexicanas.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping
Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or message.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Missing / Stolen Package
mis raices mexicanas is not responsible for any missing or stolen package from your delivery address or mail box. If your order is marked as “delivered” from the tracking number and you did not received it, please contact the shipping carrier as soon as posible so they can track it down or file a claim. We will help in providing any information we have to help you file a claim with your local shipping carrier or police station. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Damages
MIS RAICES MEXICANAS is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
To return your product, you should mail your product to: 608 W RAYMOND ST COMPTON CA 90220.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping back an item over $100 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Last update: June 6, 2023
This legal notice is provided by Mis Raíces Mexicanas for informational purposes and may be subject to change without notice. We recommend that you regularly review this legal notice to be aware of updates.
